Help - Warranty

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1 YEAR WARRANTY AUSTRALIA-WIDE.

Unless otherwise stated, products listed and sold by Autolines come with 1 year warranty. This warranty is applied only to product listed and sold by Autolines where 1 year warranty against defects is given in the product listing on this website.

Warranty given by Autolines cannot be excluded under the Australian Consumer Law. As a consumer, you are entitled to a full refund or replacement or repair for a major failure and compensation for any reasonably loss or damage within ordinary cause of business. Partial refund agreed by consumer may be less than the purchase price is deemed to have completed the claim.

Making the claim:

Preferably, you can contact us by an email (please see our return policy for details). When claim is received, our customer service will consider each claim on a case by case basis and if required, photo of proof may be requested by us to complete the claim. In the event where Autolines requires faulty products to be sent back to us, it is the purchasers responsibility to pay for the return postage cost. We will examine the product and if found to be faulty, we will reimburse purchasers postage cost. In the event where Autolines requires the wrong products to be sent back to us, we will pay for the return postage costs.

Warranty period commences on the date the payment is fully received by Autolines. You products may contain warranty documents inside the product packaging provided. Any such warranty papers are not given by us will not void the warranty entitlement on the products.

Autolines does not provide refund, replacement, exchange or resend if you come under the following conditions:

  • Product was damaged by using it in a way it was not meant to be used.
  • Product was stolen or damaged due to wear and tear.
  • You have had a defect drawn to your attention before you purchased the product.
  • You changed your mind and wish to return used,unsalable products which is free from manufacturing defects or faults.
  • Products are not purchased from Autolines
  • Claimed Products are found to be in good working order.
  • Faulty products returned in exchange for a higher value of products If any returned goods are found to be in good working order, Autolines reserves the right to seek reimbursement for any costs incurred by us in relation to such goods. In such event, we may hold your goods until payment is received.