Help - Returns

We check all products before they are dispatched to our customers to ensure they are in perfect condition but we understand that sometimes your new purchase needs to be returned for whatever reason so we want to make that as easy as possible.

We offer free returns with the option of a refund, exchange or store credit as long as the item(s) has been returned:

 

  • Within 14 days of purchase, Unused; and
  • In the original packaging and in the original condition.

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CHANGE-OF-MIND

Autolines offers 14 day Change-of-mind shopping experience. If you change your mind within 14 days of purchase and product matches the description provide on our website, and is free from manufacturing defects or faults, products must return to us in original conditions for a full refund. The Purchaser will need to pay for the return postage costs.

Autolines does not accept change-of-mind refund for products which has been used under unsalable conditions with free from manufacturing defects or faults.

 

EXCHANGE for a higher / lower value of products

If you changed your mind or you purchased a wrong item, and wish to exchange the product to a higher or lower value of goods. You can send back the products in original conditions and package, depending on the complexity of the case, we may require you to cancel the original orders or pay (or being paid back) for the difference in order to complete the exchange. The Purchaser will need to pay for the return postage costs.

 

DEFECTS, FAULTS OR WRONG ITEM

Where products were defected or you have received the wrong products, and products were required to be sent back, Please contact us if you would like to make a claim. Please see our warranty section for more information.

Please note a valid trackable tracking number is required for all eligible return item

 

RETURNS FROM AUSTRALIA 

Returns are easy – just complete the Contact Us form or email your name, number and order ID to returns@autolines.com.au 

We will then email you simple instructions and proceed with the return accordingly.

 

To return an item, it must be:

  • Returned within 14 days of purchase;
  • In the original packaging and in the original condition.

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REFUND PROCESS TIME

We will process your refund within 3 - 7 business days of receiving your return.

Please keep in mind that it may take a little longer before you see the funds in your account as your financial institution may take a few days to process it.